Customer service management on one platform

  • Staff & Order Planning
  • Working hours, checklists, etc.
  • Video telephony & chat
  • Reports with digital signature

Your customers will love it and your technicians will have more time for the essentials. The work on the machine.

More customer service calls
in less time

  1. Less rework through digital reports at the touch of a button
  2. Simple scheduling with the team planner
  3. Always keep track with the order status overview

Service with Workheld

With Workheld you enable the best possible service for your customers.

This video shows in less than 2 minutes how you can use the Workheld platform to process orders digitally and reliably, saving time and money.

Digital service reports

Creating reports has never been easier with Workheld. At the touch of a button, technicians can generate a PDF report from their checklists, photos and working hours, which can be digitally signed by the customer.

Employees & Workload

Job planning is child’s play with Workheld. The planned orders are distributed to the employees by drag & drop. This way you always have an overview of the current and the coming weeks. When a new order comes in, you immediately see who is still available and can adjust the planning.

Keeping the overview

You can always keep an eye on the current status of order processing via the integrated status dashboard. The simple progress monitoring allows you to see immediately if an order is behind schedule or if you need to react due to deviations….

Features

Anlagenverwaltung und Anlagenmanagement

Asset
management

Digitale signature

Statusdashboard

Status dashboard

Arbeitszeit und Reisezeiterfassung

Time recording

Take a step into the future with Workheld.

We help you with this and support you with our service experts.

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Einwilligung*

Our Success Story with Automotion

As a long-standing customer, DS Automotion GmbH uses Workheld for service processing and system documentation. Ask one of our experts and they will be happy to show you how DS Automotion has improved its customer service.

Application areas

Other areas also benefit from digital processes.