Help & Support

Welcome to our Support Page! Here you will find all the information you need to enjoy the full potential of our digital solutions. In the Workheld Support Center you will find an extensive collection of various explanations and technical content about Workheld.

Workheld Flow Support

In just a few steps, we’ll show you how to use Wor kheld,to improve your assembly, service and maintenance processes!

Workheld Call Support

Workheld Call is a live video assistance solution for smart glasses, smartphones and tablets that allows specialists to remotely guide work processes and support them in real time.

Workheld Sense Support

At Workheld Sense, we have one goal: to make the value of machine data accessible to everyone. To enable you to work independently, we provide you with descriptions and tutorials of our tools on these pages.


We have answers to your questions!

What does the use of Workheld cost?

There are various packages for using Workheld, which are suitable for you depending on factors such as the size of your company. For more information contact us and we will make you an individual offer.

Where is my data stored?

Your data is stored in the Microsoft Azure West Europe Cloud. This server service was developed to meet the strict EU data protection requirements and certifications. All customer data and required systems are located on a customer-owned database in a data center in Western Europe (Amsterdam) and comply with the requirements of the EU General Data Protection Reglation (GDPR).

You also have the option of using Workheld in your company’s Microsoft Azure database or as an on-premise solution.

Can I test Workheld in advance?

We are happy to take the time to introduce you to Workheld and discuss its use in your company with regard to your requirements and problems.

Request a demo to learn more about Workheld.

Can Workheld be connected to an already existing ERP / CRM System?

Workheld can be used as a standalone solution, but can also be connected to an existing ERP/CRM system. The integration requires the creation of interfaces for importing and exporting the relevant information packages, which can vary depending on the requirement profile and the system. We would be happy to advise you on the development and implementation of interfaces.

Can I use the Workheld Mobile App with laptops instead of tablets?

The Workheld mobile app is basically compatible with all Windows 10 devices and can therefore also be installed and used on laptops. Although the application is optimized for touch operation, it can also be used with a trackpad or mouse. 

For more information about the system requirements for using Workheld, take a look at our Workheld System Requirements.

Can Workheld be used in a team?

Workheld is designed for use in a team, which means that individual projects, assignments or tasks can be assigned to several technicians. It is also possible for technicians to document working and travel times for other employees, even if they do not have an active Workheld account.

System Requirements

Information about the system requirements for using Workheld can be found in the requirements section.

Integration SAP & Workheld

Workheld has interfaces to different ERP systems. Information on the integration process of Workheld with SAP can be found here:


In the Workheld Support area, you have the opportunity to report problems, create servic requests or tell us your feature request.

Get in touch with us!

Do you have more questions about Workheld? Then don’t hesitate and contact us now. We can discuss your specific questions and give you individual advice.