Digitalization has increased the measurability of machine use and operational processes in industrial companies. The use of IoT technologies has made predictive maintenance possible, and a Field Service Management solution (FSM) is used to quantify service calls. But only the combination of data insights from asset, machine and employee performance provides a meaningful picture of…

There is no right answer to the question of how to best digitally transform a field service organization.  However, with regard to mobility, there are three use cases that have proven to be profitable. These are directly related to the key KPIs of field service organizations: customer satisfaction, first-time fix rate, SLA compliance, routing efficiency…

The terms maintenance and service are constantly being used in industry. But what is actually the difference? Is there even one? One thing is certain, both terms refer to the maintenance of machines. In short, both are the same. However, it is used differently by different companies or people. Service Service is what the employees…

Different digitisation measures compete within a company. Decision makers prefer to approve projects and budgets on a data basis. But how can the Return on Investment (ROI) of a Field Service Management solution be calculated? We have summarized all influencing factors for you and provide you with concrete figures so that you can convincingly present…

Field Service Management or maintenance management is nothing new. For decades, models have been investigated in order to deploy field service technicians as efficiently as possible. But now there are new possibilities. Driven by the industrial Internet of Things, new data sources have become available that have not yet been used to improve Field Service…

In the age of Industry 4.0, many companies have focused on networking machines and automating process flows. The human factor has sometimes receded into the background. But only a holistic approach to digitization will make the decisive difference in global competition. Our experts have compiled a guide for you that takes a close look at…

With Workheld 3.2, a new feature has been added that we all eagerly anticipated. When working with customers, we quickly recognized the potential to make daily work on the tablet even smoother. Workheld is now even better tailored to the needs of technicians and coordinators. Workheld 3.2 with annotation function In times when everything was…

We are finalists! Workheld as Top 50 Game-Changer in the CODE_n Startup Competition  Out of 300 applications, the jury selected 50 startups from 15 countries for the final of this year’s CODE_n Startup Competition. Workheld represents Austrian progress in the category “Machine Intelligence” with the first intelligent voice assistant. The new.New Festival presents annually unconventional…

System monitoring and the digitization of maintenance work When it comes to digitization, topics such as the automation of machinery or the quest for the legendary lot size 1 immediately come to mind. These trends are very contemporary and their immense impact on the future of the industry is already recognizable. However, digitization is already…