Workheld Call
Live Support for increased efficiency. Video assistance via smart glasses, smartphone or mobile device.
Live support
Observe and support service operations via live video stream.
Document sharing
Transmit documents and images during a call.
Planned calls
Schedule calls ahead of time with calendar invitations via email.
Snapshots
Creation of snapshots from the live stream which can be annotated and sent as a feedback to the employee.
On-premise & cloud
Available both as on-premise installation on your server and as hosted cloud solution.
Documentation
Recording of support sessions to use for training videos or as evidence for customers.
Security
High encryption standards and separation of connection and communication servers.
Conference calls
Add more experts to a call during an ongoing session.
User and group administration
Flexible management of users, groups and permissions.
Interfaces (API)
Retrieve data about planned and completed calls via REST API.
Call receipt
Participants of a call can receive a written receipt at the end.
Branding
Customize the solution to your organisation with individual colors and logos.
Live video and audio streaming allows specialists to guide the work process and send image-based feedback directly to the mobile device. This allows them to provide location-independent support in real time. Furthermore, the entire support call can be recorded and later used for training sessions. The communication is completely end-to-end encrypted.
Hardware
Regardless of whether you use smartglasses, a smartphone, or a computer, Windows or Mac – Workheld Call supports commercial devices and therefore does not require specialised or expensive hardware.
We can help you choose the device that will best suit you.
Vuzix M400
HMT-1 & HMT-1Z1
Vuzix M300
Web & Smartphones
How does Workheld Call work?
Based on a clean and intuitive user interface, the app allows simple and quick adoption and a smooth communication experience.
References
Renowned customers count on Workheld Call. Here are some examples.
Contact us!
Workheld Call is a product of Workheld GmbH. Our digital assistance systems put the user into focus through a perfect user experience and increase the added value of companies.