Workheld Call

Live Support for increased efficiency. Video assistance via smart glasses, smartphone or mobile device.

Workheld Call

What makes Workheld Call unique?

No matter if maintenance, service or production – Workheld Call enables live assistance whenever and wherever needed.

Live-Support
Live support

Observe and support service operations via live video stream.

Dokumentensharing
Document sharing

Transmit documents and images during a call.

Geplante Anrufe
Planned calls

Schedule calls ahead of time with calendar invitations via email.

Snapshots
Snapshots

Creation of snapshots from the live stream which can be annotated and sent as a feedback to the employee.

Snapshots
On-premise & cloud

Available both as on-premise installation on your server and as hosted cloud solution.

Dokumentation
Documentation

Recording of support sessions to use for training videos or as evidence for customers.

Security
Security

High encryption standards and separation of connection and communication servers.

Konferenzanrufe
Conference calls

Add more experts to a call during an ongoing session.

On-Premise & Cloud
User and group administration

Flexible management of users, groups and permissions.

Konferenzanrufe
Interfaces (API)

Retrieve data about planned and completed calls via REST API.

Anrufnachweis
Call receipt

Participants of a call can receive a written receipt at the end.

Branding
Branding

Customize the solution to your organisation with individual colors and logos.

Live video and audio streaming allows specialists to guide the work process and send image-based feedback directly to the mobile device. This allows them to provide location-independent support in real time. Furthermore, the entire support call can be recorded and later used for training sessions. The communication is completely end-to-end encrypted.

Hardware

Regardless of whether you use smartglasses, a smartphone, or a computer, Windows or Mac – Workheld Call supports commercial devices and therefore does not require specialised or expensive hardware.

We can help you choose the device that will best suit you.

Vuzix M400
Vuzix M400
HMT-1 & HMT-1Z1
HMT-1 & HMT-1Z1
Vuzix M300
Vuzix M300
Web & Smartphones
Web & Smartphones

How does Workheld Call work?

Based on a clean and intuitive user interface, the app allows simple and quick adoption and a smooth communication experience.

References

Renowned customers count on Workheld Call. Here are some examples.

Contact us!

Workheld Call is a product of Workheld GmbH. Our digital assistance systems put the user into focus through a perfect user experience and increase the added value of companies.