Maintenance and service – What is the difference?

The terms maintenance and service are constantly being used in industry. But what is actually the difference? Is there even one?

One thing is certain, both terms refer to the maintenance of machines. In short, both are the same. However, it is used differently by different companies or people.


Service is what the employees of a machine manufacturer usually say when they carry out maintenance work at one of their customers, i.e. the machine purchaser.


Maintenance usually also means the maintenance work on a machine, but especially if it is carried out by a technician of the own company, i.e. the machine or asset owner.

This would also solve the riddle. So there are simply 2 sides of the same coin. Both terms refer to maintenance activities and depending on who carries them out, either the term maintenance or (machine) service is used.

However, the term maintenance can also be used by machine manufacturers for maintenance activities, because it is actually the “correct” German term and also defined in the standard DIN 31051.

“Combination of all technical, administrative and management measures during the life cycle of an observation unit to maintain or restore it to a functional state so that it can fulfil the required function”.

Furthermore, maintenance can be divided into the following tasks:

  • Maintenance
  • Inspection
  • Repair
  • Improvement
  • Weakness analysis

The description of the Workheld functions and features shows how the technicians can be supported by new technologies such as a voice assistant. If you want to know more about the functions and Workheld itself, please contact us – we are happy to help.

Workheld is a software platform for efficient collaboration and excellent communication in mechanical engineering and production. Based in Europe, Workheld is available globally.

In an initial meeting, we will discuss your requirements together and illustrate how you too can benefit from Workheld. We will show you which of your work processes are worth digitizing in order to make work in your company easier, more efficient and more employee-friendly