Workheld DeepConnect
Secure remote access to your edge devices — from anywhere. Manage, monitor and troubleshoot your IoT infrastructure via HTTP, VNC and SSH.
Request a demoStop Waiting, Start Fixing — Remote Machine Access with Workheld DeepConnect
Why call your service technician and walk them through a problem blind when you can connect directly to the machine? With Workheld DeepConnect, industrial teams get secure, real-time remote access to machines and equipment — enabling instant diagnostics, guided troubleshooting, and faster issue resolution without anyone setting foot on-site.
Whether it’s a production line standstill or a recurring fault pattern, DeepConnect puts your experts in direct contact with the machine, not just the person standing next to it. Reduce downtime, cut travel costs, and resolve equipment issues in minutes — not days.
Get startedWorkheld DeepConnect
Secure Remote Access for Your Edge Infrastructure
Industrial edge devices are often deployed in hard-to-reach locations — inside machines, on factory floors, or at remote sites. Workheld DeepConnect provides secure, browser-initiated remote access to any edge device — no VPN, no complex network setup.
HTTP Remote Access
Access web-based management interfaces of your edge devices directly through your browser — no VPN required.
VNC Desktop Access
View and control the desktop of edge devices remotely for visual diagnostics and configuration changes.
SSH Terminal Access
Full command-line access to your edge devices for advanced troubleshooting and system administration.
Integrated with Sense
Initiate remote connections directly from the Workheld Sense platform. See device status in real time and connect with one click.
Enterprise-grade Security
TLS-encrypted connections via Azure Application Gateway. No open inbound ports required on your edge devices.
No Specialized Hardware
Works with any edge device that can run the lightweight DeepConnect agent. Use your existing infrastructure.
How does Workheld DeepConnect work?
DeepConnect uses a secure WebSocket-based reflector architecture to establish connections between your browser and remote edge devices — without VPN tunnels or open inbound ports.
1. Install the Agent
Deploy the lightweight DeepConnect agent on your edge devices. The agent connects outbound to the reflector server via MQTT — no inbound ports or firewall changes needed.
1. Install the Agent
Deploy the lightweight DeepConnect agent on your edge devices. The agent connects outbound to the reflector server via MQTT — no inbound ports or firewall changes needed.
2. Connect from Sense
Log in to the Workheld Sense platform, see which devices are online in real time, and initiate a remote session with one click. No VPN configuration required.
2. Connect from Sense
Log in to the Workheld Sense platform, see which devices are online in real time, and initiate a remote session with one click. No VPN configuration required.
3. Access Your Device
The DeepConnect desktop client opens automatically and establishes a secure, encrypted tunnel to your target device — via HTTP, VNC, or SSH. Full control, from anywhere.
3. Access Your Device
The DeepConnect desktop client opens automatically and establishes a secure, encrypted tunnel to your target device — via HTTP, VNC, or SSH. Full control, from anywhere.
Use Cases
Remote Diagnostics
Access edge device logs, system metrics and configuration files remotely. Diagnose issues without dispatching a technician to the site.
Configuration & Firmware Updates
Push configuration changes or update firmware on edge devices across multiple locations — all from your desk.
Condition Monitoring
Connect to local dashboards and monitoring interfaces on your edge gateways to check sensor data, thresholds and alerts in real time.
Multi-Site Management
Manage edge devices across factories, warehouses and remote installations from a single Sense dashboard — no site visits needed.
Ready to simplify your edge device management?
Workheld DeepConnect is part of the Workheld Sense platform. Get in touch to learn how secure remote access can reduce your operational costs and response times.
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