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Workheld & SAP: integration process
The key figures for the technical field service
Digitalization has increased the measurability of machine use and operational processes in industrial companies. The use of IoT technologies has made predictive maintenance possible, and…
The three most valuable use cases for mobile apps in the field service
There is no right answer to the question of how to best digitally transform a field service organization. However, with regard to mobility, there are…
Maintenance and service – What is the difference?
The terms maintenance and service are constantly being used in industry. But what is actually the difference? Is there even one? One thing is certain,…
The ROI calculator for your service processes
Different digitisation measures compete within a company. Decision makers prefer to approve projects and budgets on a data basis. But how can the Return on…
Field Service Management 4.0 and Industrial IoT
Field Service Management or maintenance management is nothing new. For decades, models have been investigated in order to deploy field service technicians as efficiently as…
Your FSM guide for excellent service
In the age of Industry 4.0, many companies have focused on networking machines and automating process flows. The human factor has sometimes receded into the…