Digital Maintenance at Messer Hungary with Workheld
Messer Hungary
Messer Group is one of the world’s leading industrial gas companies, providing high-quality gases and services used in industry, environmental protection, medicine, the food industry, the electronics industry, welding and cutting technology, 3D printing, construction, research and science, green hydrogen and CCUS technology. A key subsidiary of the group, Messer Hungary plays a vital role in delivering industrial gases across Hungary, ensuring high operational standards and efficiency in its maintenance and service processes.
To maintain its industry leadership, Messer Hungary continuously seeks innovative solutions to enhance its operations. As part of this commitment, the company identified the need for a modernized, digital approach to maintenance management—leading to the introduction of Workheld, a significant step for Digital Maintenance for Business Management.
The Starting Situation & Initial Challenges
Before implementing Workheld, Messer Hungary relied on traditional methods for maintenance management. Technicians and coordinators used manual or semi-digital processes that involved paperwork, spreadsheets, and fragmented communication channels. This approach led to several challenges.
The Problem
Messer Hungary faced some inefficiencies in work order management and documentation. The lack of a structured system resulted in disorganized workflows, making it difficult to maintain accurate records of maintenance activities. Additionally, the absence of real-time updates on maintenance tasks led to delays in identifying and resolving issues, which negatively impacted operational efficiency.
The Challenge
The company also encountered challenges in communication and performance tracking. Technicians and coordinators struggled with delayed or incomplete information, leading to inefficiencies in task allocation and execution. Furthermore, the lack of a streamlined reporting system made it difficult to monitor maintenance performance, increasing the administrative workload and the risk of human errors. These obstacles not only affected productivity but also posed potential risks to equipment reliability and overall operational effectiveness
Messer Hungary recognized the need to streamline these processes, improve efficiency, and adopt a fully digital maintenance management system.
Chosing Workheld: Exploring Solutions
Before selecting Workheld, Messer Hungary explored alternative maintenance management solutions. However, most available options did not fully meet their requirements, particularly regarding language support and customization needed for Digital Maintenance for Business Management.
Workheld stood out due to its:
✅ Intuitive, technician-friendly interface
✅ Flexibility and scalability
✅ Full customization capabilities
✅ Multilingual support, including Hungarian
✅ Seamless integration into existing workflows
Additionally, the Workheld team’s customer-centric approach and ability to tailor the solution specifically for Messer Hungary made it the preferred choice.
Project Overview & Implementation Process
- Kick-Off Workshop in April 2024
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- Understanding Messer Hungary’s requirements
- Defining key goals and objectives
- Aligning expectations and project milestones
- Testing Phase & Continous Improvement
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- Test workshop to validate functionalities
- Collecting user feedback from technicians and coordinators
- Iterative improvements based on real-world usage
- Full Implementation & Go-Live
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- Complete system deployment within 12 weeks
- Full integration into Messer Hungary’s operations
- Custom language implementation and Hungarian translation
- Regular support meetings for smooth adoption
- Go-Live in December 2024
- Go-Live Success in December 2024
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Go-Live Success on 18.12.2024 – The implementation of Digital Maintenance for Business Management was completed just before Christmas, marking a significant milestone for both teams!
From left to right: Richard Styaszni (Deputy Head of Technical Service Group), Dávid Damkó (Head of Technical Department), Akos Orliczki (Mechanical Engineering Manager)
Results & Impact: What Has Changed?
Since the introduction of Workheld for Digital Maintenance for Business Management, Messer Hungary has experienced significant improvements in its maintenance processes:
Digital Workflows
Digitalized Workflows – Work orders, documentation, and reporting are now fully digital, reducing paperwork and manual errors.
Enhanced Communication
Enhanced Communication – Real-time updates and instant feedback loops between technicians and coordinators improve response times.
Increased Efficiency
Increased Efficiency – Maintenance tasks are now more structured, reducing downtime and optimizing resource allocation.
Better Data Insights
Better Data Insights – Messer Hungary can track maintenance performance more effectively and make data-driven decisions.
These transformations have not only streamlined daily operations but also contributed to a more proactive and efficient maintenance culture within the company.
Future Outlook: Expansion & Innovation
Messer Hungary sees Workheld as a scalable and expandable solution, with potential for further enhancements.
◾ SAP Integration – Plans to connect Workheld with SAP for seamless data synchronization.
◾ New Feature Implementation – Expanding functionalities with shift planning and equipment planning tools.
◾ International Expansion – Exploring the possibility of extending Workheld to other Messer locations globally.
With a strong foundation in place, Messer Hungary is well-positioned to continue driving digital transformation in maintenance management.
„Thanks to the digitalization, the efficiency of workflows has significantly increased, allowing us to achieve higher quality in less time.”
Dávid Damkó
Head of Technical Department