WorkHeld is the first Field Service Management Software with an intelligent voice assistant that enables technicians to document information such as defects or working hours by voice input or to access documents on work orders.

The most natural form of input

The intelligent voice assistant allows technicians to document information such as defects or working hours by voice input or to access documents on work orders. Typing and clicking are no longer necessary, so work gloves or dirty hands are no longer an obstacle for technicians. Nor is a lack of keyboard writing skills a problem.

Interaction by speech also means that it is no longer necessary to work through complex menus or masks. One call is enough and the assistant takes care of the rest. A speech assistant also allows real multitasking. Information can be requested or documented while the technician is still busy solving the problem or is already on his way home.

From mobile field service management to intelligent assistants

Using a mobile Field Service Management solution changes the way your service technicians and coordinators work and leads to a significantly better customer service. Field service workers can access important customer and machine information online, which they used to have to do by calling. This often did not lead to the requested result. Independent access to knowledge databases increases the first-time fix rate (the correction rate of the first visit), which is one of the most important service indicators.

WorkHeld is looking to the future

According to Gartner¹, 25% of service organizations will be supported by virtual assistants by 2021. The proportion of voice assistants will grow exponentially in the coming years. The WorkHeld development team is already working on the future of digital production, assembly and service processes and is therefore developing the first intelligent voice assistant for technicians in addition to numerous other technologies.

¹ Gartner (2019): Press Release: Virtual Customer Assistants