Good customer service is the key to a long-lasting partnership with satisfied customers. WorkHeld enables you to deliver the best possible service quickly and reliably. Not only does WorkHeld facilitate the planning and execution of service orders, it also makes a good impression on your customers. The automatically generated service reports can be digitally signed directly on site. This ensures easy, fast and transparent invoicing.

Work order templates

Many work orders in the day to day business are almost the same. With the WorkHeld work order templates you do not have to create them individually again and again.

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Annotations and photo protocols

With the annotation feature in WorkHeld, images, drawings and other documents can be annotated to document defects easily and create photo protocols or as-built documentation.

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Progress reporting and status dashboard

Through the integrated status dashboard its easy to keep track of projects, assignments and work order status. Thanks to the simple progress monitoring, you can see immediately if an order is behind schedule or a defect has occurred.

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Tool management

The tool management in WorkHeld allows coordinators to define the tools required to execute work orders as well as individual work steps, and technicians receive detailed information about each tool.

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Asset management

Using WorkHeld’s asset management, coordinators can assign the affected assets directly to work orders and individual work steps in WorkHeld, and technicians receive detailed information. Maintenance and service work on the system is documented and included in the system history.

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Checklists and templates

Assembly, service or maintenance – technicians are always dependent on checklists and forms. WorkHeld makes managing and working with checklists very easy.

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